STORE POLICY
STORE POLICY / TERMS & CONDITIONS
These Terms & Conditions outline the agreement between you and William Bennett when you purchase from our store. Please review them carefully.
By placing an order with William Bennett, you agree to the following terms:
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Payment: Orders are charged in full at the time of purchase.
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Order Processing: Most orders are processed within 2–7 business days before shipping.
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Shipping: Delivery times vary by location. You’ll receive tracking information when your order ships.
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Returns & Exchanges: At this time, we do not accept returns or exchanges unless your item arrives damaged or defective. If that happens, please contact us within 7 days of delivery so we can help make it right.
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Limitation of Liability: We are not responsible for delays caused by carriers, customs, or circumstances beyond our control.
Customer Care
At William Bennett, we believe kindness belongs in every thread, from the t-shirts we create to the way we care for you, our customer. Our commitment is to provide you with a seamless, thoughtful, and respectful experience from the moment you connect with us to the moment your order arrives (and beyond).
We value your trust and are here to support you with any questions or concerns you may have. Whether you're wondering about sizing, shipping, donations, or the stories behind our collections, we’re always happy to help.
You can expect:
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Prompt responses to your inquiries (usually within 1–2 business days)
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Clear communication and updates on your order
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Honest support in line with our values: transparency, sustainability, and compassion
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Thoughtful packaging and care in every order, as a reflection of the love behind this brand
Please don’t hesitate to reach out to us at williambennettwear@gmail.com - your voice matters and we’re listening.
Together, we’re building something gentle, for the planet, for the animals, for the ocean, and for each other.
Privacy & Safety
Effective Date: 06/15/2025
Brand Name: William Bennett
At William Bennett, your privacy matters. We are committed to protecting your personal information and using it responsibly and transparently. This policy outlines how we collect, use, store, and protect your information when you visit our website or interact with us.
1. What Personal Information We Collect
We may collect the following personal information when you use our site or make a purchase:
Your name
Email address
Mailing/shipping address
Phone number (if provided)
Payment details (securely processed by third-party payment gateways)
IP address and browser information
Information collected through cookies and analytics tools
2. How We Collect Your Information
We collect information in the following ways:
Directly from you when you place an order, sign up for our newsletter, or contact us
Automatically through cookies and analytics when you browse our website
3. Why We Collect Your Information
We collect your personal data to:
Fulfill and ship your orders
Send order confirmations, shipping updates, and other transactional emails
Improve your browsing experience and optimize our website
Share gentle updates, new product launches, and email newsletters (with your consent)
Respond to your inquiries or support requests
4. How We Use Your Information
Your information is used only for the purposes stated above and is never sold. We may share your data with trusted third-party services such as:
Payment processors (e.g., Stripe or PayPal)
Wix’s secure platform infrastructure
Shipping and delivery services
Email marketing services (e.g., Mailchimp, Flodesk)
Each of these services is required to protect your information under their own privacy policies and applicable data protection laws.
5. How We Store and Protect Your Information
Your data is stored on Wix’s secure servers, and protected using:
SSL (Secure Socket Layer) encryption
Password-protected systems
Restricted access to administrative accounts
While we take all reasonable measures to protect your data, no method of transmission over the Internet is 100% secure.
6. Your Rights
You have the right to:
Access the personal information we hold about you
Correct or update your information
Request deletion of your data
Withdraw consent to receive emails
To exercise these rights, contact us at: williambennettwear@gmail.com
We will respond to your request within a reasonable timeframe.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to make your experience smoother and more personal. Cookies help our site remember your preferences, run reliably, and show us how visitors use our pages so we can keep improving.
This may include:
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Wix Analytics – to understand how our site is performing
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Google Analytics – to learn which pages are most helpful
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Facebook Pixel – if used in the future, to share relevant updates or offers
You can disable cookies through your browser settings at any time, though some parts of the site may work differently without them.
We only use cookies to improve your experience and better understand our visitors. Your data is never sold.
We will update this policy if we add new tracking tools in the future, and you will always have the option to opt out.
8. Third-Party Services
We use trusted third-party platforms to run our website and business. These may include:
Wix (website hosting and store platform)
Payment gateways (for secure checkout)
Email marketing platforms (to send newsletters with your permission)
Each third party only receives the information necessary to provide their service and is responsible for protecting it under their own privacy practices.
9. How to Contact Us
If you have questions, concerns, or requests related to your personal information, please don’t hesitate to reach out.
Email: williambennettwear@gmail.com
Location: Chilliwack, BC, Canada